Rock & Bus FAQ
How It Works
The call to Rally: fun, safe, and green on-demand travel!
Rock & Bus applies the power of the social web to event travel to extend the show day experience through your travel time.
Reserve in your city and help us spread the word. Our bus will pick up in any location where people sign up! Relax and enjoy the ride while making new friends along the way. No driving, traffic, tolls, parking, or high gas prices: by getting people together, Rock & Bus makes it possible.
Your reservation gets you a round trip ride on a Chartered Bus from the location of your choice to the show. Recommend your town and we'll set up a stop right away. Should we fall short in your stop, we'll merge it with another, or choose a full refund.
The Buses themselves are pretty cool too. We use luxury motorcoaches with bathrooms that are fully A/V equipped with TVs and DVDs; some even have WiFi and power outlets. Eat and drink in comfort while enjoying the onboard entertainment.
We've helped thousands of people see the benefits of group travel. We hope you'll see them too and help us spread the word!
How do I sign up?
Choose your state and city and the number of seats you would like and walk through our safe and secure payment process to complete your reservation. Or call us toll-free at 855 RALLY BUS (725-5928) to reserve over the phone.
How can I help to confirm the trip?
We appreciate your enthusiasm about confirming the trip! Spread the word through Facebook, Twitter, or your favorite social media site. And here is a flyer you can print out and put up.
We email you as soon as we reach the minimum number of reservations needed. You can always check your Trip page for the live status of your route and city.
The Show is getting close...
We'll send you a final email with the details on your bus and introduce you to the local bus company fulfulling the trip and our professional drivers the day before your trip.
What if I want to cancel?
How do multiple bus city reservations work?
Event cities with high demand may receive multiple buses. Each bus must meet the published minimum required number of reservations before it is confirmed. As always, if you reserve and we are not able to confirm your trip, you will be notified and never charged.
What happens if the bus isn't confirmed?
We do everything we can to make a trip happen, including routing cities together to include multiple pickups, and confirming buses when we're close to the minimum so as to not disappoint people. But if we do not have enough reservations, we let you know 2 weeks prior to the event that the trip is still tentative. And we will contact you again 1 week prior to the event to let you know if the trip is confirmed or not, so you can make alternate arrangements, if need be.
What do I do on the day of?
Check the Trip pages for the full itinerary. Departure times are the estimated time the bus will leave from your assigned location.
What kind of buses do you use?
We use luxury motor coaches that have bathrooms, TVs, DVD players, and plenty of storage room. The latest models have on-board wifi and power outlets too! Check out our Bus page for pictures.
What can I bring on the bus?
You can bring two small items, like bags and coolers, on the bus and put larger items in the undercarriage. You may bring food and drink, but no glass containers. And we requrire that you please clean up after yourself at the end of the trip.
When should I arrive at my departure point?
Single Bus City - 15 minutes prior to departure time
Multiple Bus City - 20 minutes prior to departure time
Are we assigned buses in multiple bus cities?
In cities with more than one bus, the bus captains will form lines and people will split up onto any line that you would like. Make sure your friends are on the same line as you are. You will use the same bus for the return trip.
What if the event runs long?
For those events that can run long, the bus will wait until the event is over. Most of our times leave room for this possibility, but in the rare cases that the event runs even longer, the bus will have a delayed departure. The maximum departure delay will be determined by DOT driver hour maximums.
What happens if there's traffic?
We account for traffic in our itineraries. We also use live traffic data to avoid issues. Rarely, there are road conditions we can not account for, but our professional drivers do everything they can to compensate.
Where is my ticket to get on the bus?
Your ID is your ticket. The bus captain and/or driver will have a list of the passengers. The name listed will be the one on the credit card you use. As always, you should be carrying a photo ID (driver's license, student ID, library card). If someone else reserved for you, email us and we can update the name on the list, or just give their name to get on the bus. Passengers who reserved together but are arriving separately should meet their party outside the bus to avoid confusion.
Please refer to our Terms and Conditions for full details.